Crossroads

Legal Notices, Privacy Policy & Cookie Policy

Last updated: 15 September 2026

This page sets out the legal information, privacy practices, and cookie usage for the Crossroads website www.crossroadswalkingretreat.com and the Crossroads Coaching Programme with walking retreat.

Definitions

For the purposes of these Legal Notices, Privacy Policy, and Cookie Policy, the following terms have the meanings set out below:

Coach: A professional trained to partner with clients in a creative, thought-provoking process that inspires them to maximize personal and professional potential.

Coaching: A structured, confidential process of conversation and reflective practice between a coach and a client (or group of clients), intended to support the client in clarifying goals, gaining insight, and identifying a direction or actions of their own choosing. Coaching is not therapy, counselling, medical treatment, or the provision of professional advice (business, legal, financial, or otherwise).

Coaching Experience: Refers to the coaching elements of the Crossroads programme, comprising: (i) remote individual and group coaching sessions delivered before and after the retreat; and (ii) in-person coaching and facilitation delivered during the Coaching Walking Retreat. The Coaching Experience does not include the Travel Package component of the Crossroads programme. The Coaching Experience has been designed and is delivered by Laetitia Antonowicz and Maria Bardolet, professional certified coaches (together, “we”, “us”, “our”).

Cookies: Small text files placed on your device when you visit a website, used to enable site functionality, remember preferences, or gather analytics data. See Section 3 for details of the cookies used on this website.

Crossroads programme: A transformational nature-based coaching journey, combining two independent components: the Coaching Experience (provided by Laetitia Antonowicz and Maria Bardolet) and the Travel Package (provided by the travel agent). Sometimes referred to as “The Programme”.

Data controller: The natural or legal person who determines the purposes and means of processing personal data, as defined by Article 4(7) GDPR.

Facilitator(s): The certified coach or coaches who design and deliver the Coaching Experience in the Crossroads programme, including conducting individual and group coaching sessions and leading the Coaching Walking Retreat, walking with participants on the Camino, facilitating reflection and learning along the way.

Joint controllers: Two or more controllers who jointly determine the purposes and means of processing personal data, as defined by Article 26 GDPR. In the context of this document, this refers to Laetitia Antonowicz and Maria Bardolet, who jointly determine the purposes and means of processing participant data collected for the Coaching Experience and this website.

Nature-based coaching: Coaching practice that intentionally takes place outdoors and/or draws on the natural environment as part of the coaching process, with nature being a co-facilitator in the process.

Participant: An individual who has booked and is taking part in a Crossroads programme.

Personal data: Any information relating to an identified or identifiable natural person, as defined by Article 4(1) GDPR.

Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion, as defined by Article 4(2) GDPR.

Special category data: Personal data revealing racial or ethnic origin, health, or other sensitive characteristics listed in Article 9 GDPR, subject to additional protection. In the context of this document, this refers primarily to health, dietary, and mobility information collected for retreat safety purposes.

Travel agent: The independent third-party business responsible for arranging and providing the Travel Package (see below). The travel agent is a separate entity from Laetitia Antonowicz and Maria Bardolet, and is not a joint controller under this Privacy Policy.

Travel package: The travel package from Santiago de Compostela to Fisterra, provided by the travel agent, comprising: the route, accommodation, food (breakfasts and dinners), luggage transfer between stages, insurance (including emergency vehicle assistance in case of injury or accident, at the insurer’s cost), a taxi contact service for participants who are unable to continue walking for non-medical reasons (taxi cost payable separately by the participant), and remote (phone) assistance during the walk. The travel agent is an independent, licensed travel agency and is not a joint provider of the Coaching Experience.

Coaching Walking Retreat: A multi-day programme combining reflective activities with sustained physical walking in an outdoor, natural setting, over consecutive days, designed to support reflection and personal development through the combination of movement, nature, and dialogue. Sometimes referred to as “The Retreat”, the Coaching Walking Retreat is the face-to-face Coaching Experience component of the Crossroads programme, taking place in Spain, from Santiago de Compostela to Fisterra, over 6 days.

Website: www.crossroadswalkingretreat.com, operated by Laetitia Antonowicz and Maria Bardolet.

1. Legal Notices

1.1 Site publisher

This website is published by Maria Bardolet and Laetitia Antonowicz (together, “Crossroads”, “we”, “us”, “our”).

Registered address(es): Laetitia Antonowicz, Laetitia.Coach, 4 Cross Street, Huntingdon, PE291WX Huntingdon, United Kingdom, not VAT registered; and Maria Bardolet Dilmé, C/ Isla Cristina 9, 28035 – Madrid, Spain, 40367425-X.

Contact email: contact@laetitia.coach and maria@mariabardolet.com

1.2 Hosting

This website is owned and operated by Maria Bardolet Dilmé, C/ Isla Cristina 9, 28035 – Madrid, Spain, 40367425-X. The hosting provider for this website is Lovable, Inc., whose infrastructure serves the site through Cloudflare’s global network of servers. Maria Bardolet is solely responsible for the content published on this website, including its accuracy, updates, and compliance with applicable law; the hosting provider acts only as a technical service provider and assumes no responsibility for the contents.

1.3 Intellectual property

Unless otherwise stated, all content on this website — including text, images, the Crossroads name and logo, and course/retreat materials — is the property of Maria Bardolet and Laetitia Antonowicz and is protected by copyright. It may not be reproduced, distributed, or used commercially without our prior written consent.

1.4 Liability

While we take care to keep the information on this website accurate and up to date, we make no warranties as to its completeness or accuracy. The Crossroads programme involves physical activity (multi-day walking) in outdoor settings; participation is subject to the Terms and Conditions provided separately at the time of booking, including any health, fitness, and insurance requirements.

The Travel Package (see Definitions above) is booked separately through the travel agent, an independent third party, under their own terms and conditions. We are not responsible for the acts, omissions, or policies of the travel agent.

1.5 Governing law

These legal notices, and use of this website, are governed by the laws of Spain. Any disputes will be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

2. Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, enquire about or book a place on the Crossroads programme, or otherwise interact with us. It is written to comply with the EU General Data Protection Regulation (Regulation (EU) 2016/679) as the primary applicable regime, and, where relevant to data relating to UK-based participants or to Laetitia Antonowicz’s activities as a UK-based joint controller, the UK General Data Protection Regulation (as retained in UK law under the Data Protection Act 2018).

2.1 Joint controllers

Crossroads is jointly operated by Laetitia Antonowicz and Maria Bardolet, who act as joint data controllers under Article 26 GDPR for the personal data described in this policy. Both entities jointly determine the purposes and means of processing your data in connection with the Crossroads programme and website.

Being joint data controllers under GDPR is a data protection concept and does not create a commercial partnership or joint legal entity between us; see our Terms and Conditions for the structure of our commercial relationship.

We have an arrangement in place between us that sets out our respective responsibilities for complying with GDPR, including who handles data subject requests day-to-day. However, you may contact either of us, or use the shared contact point below, to exercise any of your rights — we will ensure your request is handled regardless of which entity you approach.

2.2 What personal data we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number, country of residence
• Enquiry and booking information: details you provide when you enquire about or book a retreat, including dietary requirements, health or mobility information relevant to a multi-day walking retreat, emergency contact details, and any information you choose to share about your reasons for joining or coaching goals
• Payment information: processed via Stripe — we do not store full card details ourselves
• Communications: correspondence between you and us, including emails, coaching intake forms, and messages sent through the website
• Newsletter/mailing list data: name and email address, if you subscribe
• Website usage data: IP address, browser type, pages visited, and similar technical data collected automatically via cookies/analytics (see Section 3, Cookie Policy)

Special category data: Health-related information (e.g. dietary needs, mobility, medical conditions relevant to a six-day walk) is “special category data” under GDPR. We only collect this where necessary to run the retreat safely, and only with your explicit consent, given when you complete a booking or intake form, or pay a deposit.

2.3 How we use your data and our legal basis

We do not use your data for automated decision-making or profiling.

2.4 Who we share your data with

We do not sell your personal data. We share data only where necessary, with:

• Stripe, to process payments
• O2 Email Provider, Gmail, and Mailchimp to manage our mailing list
• Calendly, to manage bookings
• Tee Travel, who arranges accommodation, where necessary to coordinate your retreat place (only the minimum information needed, e.g. name and dates)
• Lovable Inc., who hosts our website
• Professional advisors (e.g. accountants), where necessary
• Authorities, where required by law

Where any of these providers are based outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

2.5 How long we keep your data

• Enquiries that don’t lead to a booking: deleted or anonymised after 12 months, unless you’ve asked to stay on our mailing list.
• Booking and retreat participation records: kept for 7 years to meet accounting/legal obligations.
• Health/dietary/emergency information: deleted within 1 year of the retreat ending, unless a longer period is required by law.
• Mailing list data: kept until you unsubscribe or ask us to delete it.
• Website analytics data: aggregated statistical information about site traffic is provided through the hosting platform (Lovable, Inc.) and kept for no longer than one year.

2.6 Your rights under GDPR

You have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (“right to be forgotten”), where applicable
• Restrict or object to certain processing
• Data portability — receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent (e.g. unsubscribing from our newsletter)
• Lodge a complaint with your national data protection authority — in Spain, the Agencia Española de Protección de Datos (AEPD, aepd.es); in the UK, the Information Commissioner’s Office (ICO, ico.org.uk); or the supervisory authority of your own country of residence, where applicable.

To exercise any of these rights, contact us at contact@laetitia.coach and maria@mariabardolet.com. We will respond within one month, as required by GDPR.

2.7 Third-party services

Our website or booking process may link to or involve third parties — including our accommodation travel agent, payment processor, and any social media platforms we link to. Once you leave our website or engage directly with these third parties, their own privacy policies apply, and we encourage you to review them.

2.8 Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure hosting, restricted access to booking and health data, and encrypted payment processing.

2.9 Data breach notification

If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority without undue delay, and within 72 hours of becoming aware of it, in accordance with Article 33 GDPR. Where a breach is likely to result in a high risk to you, we will also notify you directly and without undue delay, in accordance with Article 34 GDPR, explaining the nature of the breach and the steps we are taking in response.

2.10 Children’s data

Crossroads retreats and this website are intended for adults. We do not knowingly collect data from anyone under 18.

2.11 Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent changes. We encourage you to review this page periodically.

3. Cookie Policy

3.1 What cookies we use

Our website does not use cookies. This website uses basic, privacy-friendly analytics provided through its hosting platform (Lovable, Inc.) to collect aggregate, statistical information about site traffic — such as the number of visits, page views, approximate visit duration, and device type. This analytics feature does not use cookies, does not identify individual visitors, and does not track visitors across other websites. No advertising or profiling tools are used.

3.2 Managing cookies

Where cookies are not strictly necessary, we will ask for your consent via a cookie banner before they are set. You can change or withdraw your consent at any time via your browser settings.

You can also control or disable cookies directly through your browser settings, though disabling some cookies may affect how the website functions.

3.3 Contact

For any questions about this Cookie Policy, contact us at contact@laetitia.coach and maria@mariabardolet.com.